Guest Relations and Wellness Coordinator - North West

A prestigious 5-star game lodge in the North West Province is seeking a Guest Relations and Wellness Coordinator to join their team. This role is ideal for candidates with experience in hospitality, particularly in reservations and front-of-house duties, with the ability to provide spa treatments as needed. This role offers a unique opportunity for a couple, with one partner as a Guest Relations & Wellness Coordinator and the other as an Assistant Manager / Head Guide.For a suitable couple, a combined salary of R35 000 – R40 000 per month is offered, along with shared live-in accommodation, meals, and uniforms. This package allows both partners to grow their careers together in a remote, luxury lodge environment. This role is designed for hospitality professionals eager to make a home in the wilderness, providing top-tier guest service in a stunning setting. 
Responsibilities:
 

• Reservations & Guest Services:
• Manage guest reservations, check-ins, and check-outs, ensuring smooth and efficient processes.
• Handle curio shop sales, conduct monthly stock takes, and support general administrative duties.
• Work closely with the lodge management team to ensure high standards of guest service are met.
• Spa Coordination & Treatments:
• Provide spa treatments, including massages, facials, and body wraps, when the head therapist is unavailable.
• Maintain cleanliness and order in the spa facilities and ensure a welcoming environment for guests.
• Coordinate spa bookings and promote wellness services to guests.
• Lodge Operations & Hosting:
• Assist with lodge operations, including housekeeping, F&B, and maintenance, as required.
• Conduct room checks, liaise with the housekeeping team, and ensure guest areas are well presented.
• Serve as a point of contact for guests, responding to inquiries, addressing concerns, and managing special requests.