CV Profile No.110479

Experience in the following industries :

• Advice, audit, accounting
• Secretarial work

Professional experience

• Stats Controller
• SPAR
• Since 06.2014
• Ensure the pricing reports are send daily Groceries and TOPS. ➢ Calculation of month end reports (Purchases, turnovers, SAB, Loyalty). ➢ Extracting DC sales from QlikView to update relevant reports. ➢ Updating and maintaining eRed with financial data files. ➢ Completing loyalty reports for SPAR, SUPERSPAR, KWIKSPAR, EXPRESS and TOPS. ➢ Ensure a detailed and accurate Growth Trends report - monthly. ➢ Ensure divisional report for South Rand is accurate and submitted on time - monthly. ➢ Calculation of Guild Stats ➢ Calculation of Guild Fees ➢ Billing of National Guild Fees (All formats). ➢ Capture and maintaining Master store numbers. ➢ Maintaining BEE Stats submission quarterly. ➢ Maintaining Square Meter stats per store by format. ➢ Calculation and maintenance of Overrider schedules for all retailers. ➢ Calculation of quarterly rebates. ➢ Calculation of monthly growth per store on all formats. ➢ Maintenance of IntelliACC. ➢ Invoicing and Credits on AS400. ➢ Renewal of SAMRO and SAMPRA license ➢ Knowledge of SAP. ➢ Nation Council stats. ➢ Rise TO THE TOPS stats. ➢ Ladder of Success and AGM stats. ➢ Maintenance of reports (As required). ➢ Be an effective communication link between the Central office, the DC and stores with regard to SPAR related matters. ➢ Preparing Look ‘n Learn Packs

• Consultant
• Apple / i-Store
• 10.2013 - 05.2014
• Ensure a consistent detailed understanding amongst consultants of their growth targets, goals, performance levels and available products. ▪ Discovering and exploring new opportunities to drive sales. ▪ Evaluate and assess staff training needs and conduct in-house training. ▪ Assisting with new products/ new concepts to ensure that i-STORE remain at the forefront of the Retail device industry. ▪ Trouble-shoot and provide stores with effective action plans to correct problems experienced at store level. ▪ Assist and maintain teamwork for speedier resolution to challenging queries Key Outputs: ▪ Ensuring all DESK call logs are attended to within the turnaround time. ▪ Book Technical and Training sessions at the i-Stores. ▪ Managing customer complaints. ▪ Ordering products to always ensure available stock

• Marketing Team Leader
• Emperor's Palace
• 04.2011 - 09.2013
• Ensure all promotions for the week are updated. ▪ To effectively drive and deliver on the segmented model portfolio thus ensuring performance targets are achieved. ▪ Ensure all promotional data are captured correctly. ▪ Ensure positive relationships are built and maintained and excellent customer service is provided to various role players (internal and external). ▪ Maintaining current client portfolio. ▪ Maintenance of the OPERA system. ▪ Managing customer complains ensuring all queries are attendant to within the SLA. ▪ Ensure a consistent detailed understanding amongst staff of their growth targets, goals, performance levels and available promotions Deliver optimal customer experience, quality of service and achievement of personal targets. ▪ Capturing relevant data on the PASTLE system. ▪ Ensuring all Excel sheet stats are correct. ▪ Manage team discussions (Weekly)

• Team Leader
• BrightPoint
• 09.2008 - 03.2011
• Handling customer queries. ▪ Liaising with courier company to ensure delivery of products. ▪ Maintenance on the IFP and BRADIAN systems. ▪ Ensure all CRM logs are attended to. ▪ Managing booking and collection of parcels. ▪ Managing customer complaints. ▪ Ensure a consistent detailed understanding amongst consultants of their growth targets, performance levels and available products. ▪ Managing team discussions. ▪ Ensuring all Stats and reporting are accurate. ▪ Record keeping of reports submitted on a daily and weekly basis. ▪ Stock take ▪ Ensure effective CRM logging and that calls logged are closed within agreed Turnaround time. ▪ Consistent and efficient note taking and provide continuous feedback to customers. ▪ Monitor progress on all escalated calls and ensure feedback is provided to all parties concerned, including the Customer. ▪ Other duties as assigned (per request or business requirements) ▪ Monitor and attend to all queued items on CRM within SLA

• Team Leader
• ABSA
• 06.2005 - 08.2008
• Ensure a consistent detailed understanding amongst consultants of their growth targets, performance levels and available products. ▪ To effectively drive and deliver on the segmented model portfolio thus ensuring performance targets are achieved. ▪ Handling customer queries. ▪ Identify and develop sales opportunities. ▪ Ensure weekly and monthly sales target are met. ▪ Maintaining current client portfolio. ▪ Manage team discussion on performance and couching. ▪ Day to day queries and administrative duties.

• Debt Collector
• Edcon
• 07.2003 - 05.2005
• Ensuring suitable payment arrangements. ▪ Follow up on existing payment arrangements. ▪ Updating client credit status