CV Profile No.112745

Experience in the following industries :

• Call centers, hotlines
• Marketing, communication, media
• Services other

Professional experience

• Customer Experience Advisor
• Teleperformance SA
• 09.2022 - 11.2023
• Assisting Uk based customers with their technical Broadband and internet issues. Providing practical solutions to customers' internet systems. Providing customer service to the follow-ups of the customers. Dealing with everyday internet and Broadband queries. Attending e-mail and live chat queries Attending to incoming calls.

• Sales Consultant
• Mweb Connect
• 07.2019 - 11.2023
• Responsible for Incoming contact center calls from the clients. Assisting clients with general information for Mweb products. Conducting and Receiving calls to offer clients FTTH, LTE,ADSL, Domains,Web Hosting. Creating new clients profiles and data capturing using SOLID system. Updating order progress for clients

• Sales Consultant
• Homechoice
• 01.2019 - 06.2019
• • Conducting outbound calls to offer different products to customers • • Data capturing of customers information • • Reaching daily and monthly targets • Conducting the followup and providing feedback to customers on their orders.

• Office Administrator
• Bayport Finacial Services
• 06.2017 - 10.2018
• • Provide exceptional customer service via phone and email. • Resolve customer enquiries, concerns, and issues in a timely manner. • Maintain positive and constructive relationships with the customer. • Consistent and accurate data inputting. • Document and track customer feedback. • Collaborate with administration team to support their work functions where needed. • Collaborate with the project management team nationally to ensure the customer gets timely updates and to resolve any complex queries. • Identify opportunities for process improvement to enhance customer satisfaction.