CV Profile No.113412

Experience in the following industries :

• IT, software engineering, Internet

Professional experience

• SAP PS/PPM Consultant
• Twenty Third Century Systems
• 04.2016 - 11.2019
• Project Documentation Requirements gathering and process design. Assemble Business Blueprints Project Process mapping Preparation of Documentation: Configuration guides, Functional Specifications, Training and User Manuals System integration with CO, FM, FI, MM, SD and HCM Preparation of Documentation: Configuration guides, Training and User Manuals User training User Accepting Testing Unit Testing System Support (investigate, analyze, and solve software problems and map client business requirements, processes, and objectives; develop necessary product modifications to satisfy clients' needs.)

• SAP PS Suport Analyst
• UMEME ltd Uganda
• 12.2019 - 11.2021
• Ensure that appropriate service levels and quality standards are maintained. Ensure compliance to IT governance standards and procedures. Analyze and apply required configuration changes or development to fulfill change requests. Develop and review business cases, functional specifications, blue prints, and all other associated documentation. Establish and maintain regular meetings with different User Group representatives (management) to proactively encourage process and system improvements in line with the strategic objectives of the Umeme. Review and update business requirements documents and technical specifications documents on periodic basis. Maintain process designs (in Visio or any required modelling tool), technical specifications, Training manuals and Test packs to ensure all changes are reflected in all relevant documentation. Ensure accurate maintenance of all technical documentation. Store all application and related documentation in a centralized repository for future knowledge transfer purposes. Receive a call logged via Help Desk for 2nd line support. Prioritize response in terms of the levels of severity. Attend to the user via phone or alternatively in person if required to resolve the problem. Close the call if the problem is solved and update the call logging applications accordingly. Escalate any unsolved problems to line manager.

• SAP PS Support Analyst
• EOH
• 09.2023 - 12.2023
• • Assess business and and application requirements • Demonstrate SAP S/4HANA project systems functionalities • Conduct fit/gap analysis amd business process modeling • Carry out Solution Intergration Test (SIT) scripts and business process flow • Finalize the cofiguration, documentation and system support