CV Profile No.51285

Experience in the following industries :

• Banking, insurance, finance
• Electricity, water, gas, nuclear, energy
• Government services
• Marketing, communication, media
• Social, public and human services

Professional experience

• Client Service Officer
• Department of Labour
• Since 07.2019
• Assisting clients who are bringing their applications for UIF benefits (Unemployment Insurance Fund); Maternity and Paternity benefits; Illness benefits; Dependant and Death claim benefits. Assisting the clients with the utmost respect; understanding; dignity and confidentiality at the Helpdesk. Following up on their claims; making sure they are processed; escalate their claims and attend to queries. Phoning the employer for the correct documentation and assisting the clients to open a case when they are not paid their salaries so they don’t struggle while unemployed.

• Senior Clerk
• Traffic Department (Milnerton)
• 12.2013 - 07.2019
• Assisting public at Enquiries regarding: Licence, Learners, Professional drivers permit. Using Enatis System for data capturing. Assisting public in collecting their driver’s licence. Cashier’s duties, telephone queries & Eye Testing.

• Learnership
• UTI South Africa PTY LTD
• 03.2013 - 12.2013
• Imports and Exports. Capturing tariffs.

• Trainee Manager (Internship)
• CPOA (Cape Peninsula for the Old Age)
• 03.2011 - 01.2012
• Assisting the residents and assisting with the utmost respect and I have to do give instructions to the handyman to fix the rooms and change globes where necessary and I had to make sure the residents have eaten.

• Verification Consultant/Clerk
• Standard Bank Homeloans
• 05.2010 - 12.2010
• -Confirming employment and income with the company for people who applied for a homeloan. -Doing ITC checks. -Liaising with the HR regarding the benefits and confirming the starting date; if the person is starting with a new company. -Send application to the fraud department if the documentation accompanying the application is suspicious or the numbers stays engaged all the time. -If the company is not listed on the telephone directory then I check it on the system if it's an existing company.

• New Business Assistant/Office Support
• First National Bank Homeloans
• 07.2007 - 03.2010
• -Faxing homeloan applications to credit department. -Doing follow ups of the submitted and approved bonds, valuations and registered bonds within the agreed turn around times/Service Level Agreement. -Save declined deals, motivate declined deals back to credit in JHB, escalation of deals outside service level agreement and adding value to FNB Homeloans book, scanning documents and do switchboard duties.

• Direct Sales Consultant
• First National Bank Homeloans
• 12.2004 - 07.2007
• -Doing frontline, interview clients and see if they do qualify for the bond by analyzing their income before sending their applications to the credit department. -Liaise with clients over the phone, do follow ups for their applications submitted and give feedback, do ITC check on clients and advise them about the Bank’s products.

• Final dealmaker/analyst
• First National Bank Homeloans
• 05.2004 - 12.2004
• Final approved a homeloan after the client was approved in principle, valuation gets done and I will make the final decision on the homeloan then the homeloan will be ready for registration at the attorneys.

• Valuation Clerk
• First National Bank Homeloans
• 01.2003 - 03.2004
• Requesting Residential, Commercial, Building Bond valuations and new Developments

• Data Capturer
• First National Bank Homeloans
• 10.2001 - 12.2002
• -Capturing homeloan applications and update spreadsheet on Excel

• Fax Controller
• First National Bank Homeloans
• 08.2000 - 08.2001
• Sorting out faxes, sorting out homeloan applications that are to be captured. Using Rightfax & extracting documents from AWD system.

• In-Service Training
• Peninsula Technikon
• 05.1999 - 07.1999
• -Posting of cheques and filing. -Matching invoices with orders. -Verifying cash cheques against bank statements and posting tax certificates.