CV Profile No.52793

Experience in the following industries :

• Banking, insurance, finance
• Call centers, hotlines
• Distribution, selling, wholesale
• Event, receptionist
• Government services

Professional experience

• General worker
• Boshard construction
• 01.2013 - 02.2013
• -General Admin Work (management of appointments/ consultations, time sheet management, quantity measurement, stock control, site supervision) - Manual labour (mixing concrete, carrying of cement bags (50kg) and bricks, and cleaning of company vehicles) - Hygiene maintenance (supervision of site cleanliness)

• Sales executive
• Incredible connection
• 03.2013 - 04.2016
• • General Admin Work o Stock Control (Hazard Counts, Stock Variants) o Assisting with general office duties (photocopies, faxing, etc.) • Daily Sales Duties o Assisting Customers (product knowledge, identifying personal needs to match the correct products, handles customer enquiries) o Merchandising Stock o Answering telephone calls o Drafting and emailing Quotations o Assisting customers to vehicles with newly purchased products

• Technical support agent
• Amazon development centre
• 04.2016 - 08.2019
• - Assisting Customers (Telephonic and email support) o Assisting with customer support and complaints after purchase. o Real Time Management (Assisting fellow agents with emails that are locked over Service Level) o During overflow and queuing assisted management in sorting out breaks and Lunches on Real Time o “NO” Data Mining (developing agents); Weekly Coaching and Side by Sides o Customer Care and Technical Support Roving/Supervision. o Assisted in UK Technical support to reduce overflow. o Facilitator of GEMBA (Process Improvement meetings) for the Amazon Digital Site in Cape Town. - Team Lead o Daily Coaching’s and Development of agents. ▪ Keeping record of agent performance, vacations aux times etc

• Restaurant support agent
• MR D FOOD
• Since 08.2019
• Assisting Restaurants (Telephonic and email support) o Assisting restaurants with any Mr D Food restaurant device problems. o Updating menu requests, manually hiding and un-hiding menu items that are reported as out of stock. o Individual order related queries raised by customers or restaurants. o Restaurant operations issues, such as stores being closed for training purposes, load shedding and any other reason as to why the store will not be able to trade on the Mr D application. o Logging tickets on Zendesk to relevant teams such as Finance, Operations, Device and Product support as well as Restaurant Account Managers. o Monitoring the restaurant acceptance and rejection of food orders and contacting restaurants to ensure a high order acceptance percentage. o Monitoring the connectivity performance of restaurant devices and necessary Troubleshooting. o Working closely with Food CSM to provide restaurant information for Food CS to resolve customer problems.