CV Profile No.79399

Experience in the following industries :

• Airport and shipping services
• IT, software engineering, Internet
• Transport, logistics, postal services

Professional experience

• Service Delivery Manager
• Sizwe Africa IT Group
• 07.2019 - 09.2020
• • Manage the business relationship with the client on a day-to-day perspective • Develop and follow-up on new leads and potential business opportunities • Assist with tender/quote compilations and submissions • Update and maintain the CRM data for my client • Engage with Third party vendors • Assist with the scoping and quoting of solutions • Compile and submit reports to the client • Follow up on invoicing issues where necessary • SLA management of 3rd party vendors • Participate in Stakeholder progress meetings on Projects & Operations

• Snr Project Manager
• Sizwe Africa IT Group
• 10.2018 - 06.2019
• • Manage cabling and network projects for Sizwe at ACSA • Compile scoping documentation • Compile PID (Project Initiation Document) and rollout of Cabling- and Network projects nationwide. • Oversee project at all ACSA owned airports • Customer Expectation Management • Project Planning & Resourcing • Attend Steercoms & Weekly Project Progress meetings • Vendor Management; Change Management • Risk & Issue Management • Resource & Budget management • Project Management • Engagement management • Manage project in terms of Cost, Quality, Time and Scope • Budget forecasting

• Programme Manager (Contract Position)
• LTI INFOTECH (IT Consulting Company in India)
• 02.2018 - 10.2018
• • Manage rollout of ABSA BNC programme for SA Hosted Applications being used in African Countries (RoA) • Oversee delivery of RoA Tech Projects for both SA Clusters and certain Africa Countries • Customer Expectation Management • Project Planning & Resourcing • Attend SteerCom & Weekly Project Progress meetings • Vendor Management; Change Management • Risk & Issue Management • Resource & Budget management • Project Management • Engagement management • Manage project in terms of Cost, Quality, Time and Scope

• Delivery Manager (Contract position)
• Aicrem Business Consulting
• 11.2017 - 02.2018
• • Oversee delivery of Projects at clients • Customer Expectation Management • Project Planning & Resourcing • Attend SteerCom & Weekly Project Progress meetings • Vendor Management; Change Management • Risk & Issue Management • Resource & Budget management • Project Management • Quality management • Create new sales leads and opportunities (Business Development) • Engagement management • Ensure that client payments (Invoices) are followed up on and received timeously

• Programme Director
• INTU-IT / The Training Room Online (TTRO)
• 04.2016 - 10.2017
• • Product owner of the ISO 9001:2015 and ISO 14001:2015 self-gap analysis tool • Resource management • Timeline management • Quality management • Programme Management of product development • Programme Management of campaigns and projects • Operationally manage business support team/maintenance • PMO VAD & Partner Management • PMO Campaign planning & execution • PMO Project execution (new and current projects) • SLA support management • Create new sales leads and opportunities (Business Development) • Manage legacy projects to completion • Manage development team & Priorities • Manage support to clients • Client and opportunity management – bring in new opportunities from current projects / new projects • Assist with training of partners/new clients • Engagement management • Contract management – ensure that client contracts are in place and signed off • Ensure that client payments (Invoices) are followed up on and received timeously

• Senior Project Manager (Contract position)
• TELKOM SA
• 12.2015 - 04.2016
• • Manage Infrastructure requirements for project rollouts, • Manage Firewall applications • TELKOM/BCX Engagement • Manage communication plan regarding Infrastructure requirements, • Business Process Re-engineering of processes between Telkom and BCX. • Project planning & Deployment preparations • Compilation of Business Case Documentation

• Programme Manager: PMO (Contract position)
• Society International Telecommunications Aeronautics (SITA)
• 07.2014 - 07.2015
• • Set-up and manage the SITA PMO • Manage and Maintain ITIL within the SAA SITA Contract • Drive Quality Assurance within the SAA SITA Contract • Implementation and management of ITIL Principles within the SAA SITA Contract • Business Process Re-engineering of processes within SITA. • Project planning & Deployment preparations • Compilation of Business Case Documentation • Chairperson of the Transition & Transformation Board Review Meeting • Resource planning and utilisation across projects • Customer Expectation Management • Quality Assurance of all projects • Contract Management of 3rd Party Vendors (Projects)

• Management Consultant
• Ingenium Consulting
• 05.2012 - 06.2014
• • Securing “new” business / opportunities • Business- & Project Consulting • Solution management • Comparing and testing of solutions • Business Process Re-engineering • Programme Manager • Customer relationship management • Change management • Income Protection • Corporate Strategy alignment • Project Management • Stream Lead for the Oracle eAM SARB implementation • Stream Lead – Asset Master Data • Business Process Re-engineering of processes for system design. • Project planning & Deployment preparations • Compilation of Impact Assessment Guidelines & Reporting of B2B programme on Engineering • Resource planning and utilisation across the Engineering Business Units • Customer Expectation Management

• Operations Performance Manager
• Electronic Toll Collection (ETC)
• 09.2010 - 05.2012
• • Set-up and Manage the KPI department • Engage with SANRAL and its Employee Representatives (ER) on an on-going basis regarding the operational performance of ETC • Compile Business Case documents for approval of KPI’s to change • Finalise and obtain approval on the employer’s requirements document • Compile KPI Formula document to measure the KPI’s according to the Employer’s (SANRAL) requirements • Compile a training manual for KPI Reporting Staff • Train KPI reporting staff on the methods to calculate manual KPI’s and how to analyse the results of the performance according to the respective KPI’s • Test KPI’s • Evaluate processes and identify KPI’s relevant to the different business units • Manage Customer Relationships with Employer Representative’s from SANRAL

• Programme Manager PMO
• Airports Company of South Africa (ACSA)
• 10.2008 - 08.2010
• • Manage the IT PMO office • Compile annual budgetary requirements for PMO • Compile Business Case for IT Projects in ACSA • Prioritise IT Projects in conjunction with Business • Manage the Change Management Process for all IT Projects • Oversee delivery of both Operational and Transformation projects i.e. Oracle implementation • Liaise with business regarding the rollout Of IT Operational- and Back Office Improvement Projects (BOIP) • Ensure that proper project governance are implemented and adhered to by Project Managers • Oversee testing and acceptance of IT systems before implementation to live environment • Streamline and focus technical team to render support to the environment • Produce management reports for Steercoms • Review and compile Budgets • Interface with internal and external auditors • Manage Customer Relations and 3rd Party Vendors

• Customer Operations Manager
• Arivia.kom (now known as T-systems)
• 08.2000 - 09.2008
• • Manage & grow the ACSA Account • Responsible for the invoicing & billing of completed projects • Responsible to know and understand the Customer Business needs • Manage Customer Relations • Manage Change Management Process for the ACSA environment • Deal with customer queries • Arrange training for arivia.kom staff members • Chair various Steercom meetings • Compile budget for Department • Compile proposals and Business cases for customer • Oversee project deliverables to the ACSA environment • Conduct market research for aviation specific product and services • Programme manage all IT related projects for ACSA and Transnet • Account Management • Compilation and submission of Proposals and Business cases to clients • Resource Scheduling and generating Revenue (Billing) • Obtain new projects from ACSA & Transnet • Customer Relationship Management • Manage various project managers working on ACSA & Transnet projects • Discuss progress on projects with clients • Oversee testing and acceptance of IT systems before implementation to live environment • Compile various tender documentation for ACSA • Compile Project Proposals, Functional Specification Documentation and COE’s (Confirmation of Engagement) • Manage full project cycle • Compiling of proposals and project budgets • Managing large IT-Projects (Full cycle) • Client negotiations and presentations