CV Profile No.88422

Experience in the following industries :

• Hotel business, catering
• Industry, production, manufacturing and other
• Motor, transportation equipment, reparation
• Services other
• Tourism, leisure activities

Professional experience

• Operations Manager
• NQtac Cape
• Since 01.2018
• Key Achievements: • Registered SAQA Assessor, co-ordinating consulting to NQtac Hospitality, facilitating and assessing the following hospitality programmes within South Africa and Africa: Hospitality Management, F&B Management, Leadership, FOH, Customer Service, Housekeeping, Bar Attendant, CTH Programmes. • Successfully facilitate management development programmes aimed at getting staff to think out the box and also to prepare them for management positions: Personal Development, Business Development, Upselling and Communication Skills. Clients: • Legacy Group Hotels: Bakubung Bush Lodge, Pilansberg l Kwa Maritane Bush Lodge, Pilansberg l Da Vinci Hotel, Sandton l Michelangelo Hotel & Towers, Sandton l The Commodore Hotel, Cape Town l Centurion Hotel, Centurion l • Other: Mastrantonio Restaurants l The George Hotel, Lagos, Nigeria l Akagera Game Lodge, Rwanda l Epic Hotel, Rwanda l Key Responsibilities: • Consulting Legacy Hotel Group on both personnel and business development strategies. • Personal Development Strategies: succession planning, development plans for operational leaders and identifying further education needs and requirements. • Co-ordinating and running a mystery guest programme for Legacy Hotels and various restaurants as well as site visits designed to re-engineer and refocus service levels and standards.

• Operations Director
• Supa Quick & Hi Q
• 10.2013 - 12.2017
• Streamlined systems and processes to improve efficiency and reduce operational costs for optimal profitability. Enforced quality control and developed continuous improvement initiatives. Implemented workplace safety, production and operational excellence procedures by ensuring that staff adhere to safety regulations. Developed and managed annual operational budget including revenue and expense forecasts. Worked with key stakeholders to develop strategies to advance company goals and streamline operational procedures. Facilitated training solutions within a multi-disciplinary team. Key Responsibilities: • Ensure smooth and efficient daily operations within the Supa Quick and HI Q Fitment Center's. Manage and compile company budget, cash flow forecasts and growth strategy. Executing strategies to optimise company and asset growth; sales and marketing. Ensuring expertise and effectiveness across operating platforms. Creating strategies and implementing initiatives to reduce company costs; manage stock control and orders. Creating financial and other reports. Driving employee recruitment, retention, training and development, conducting performance reviews, to ensure engaged and skilled workforce. Initiating better business practices. Collaborating with management to build an environment of collective responsibility and accountability. Ensuring adherence to key performance objectives to meet business and customer expectations.

• General Manager Operations - South Africa, Namibia and Botswana
• Cartrack
• 06.2012 - 08.2013
• Strategic planning, operations, brand management, and marketing; proficient in customer relations, revenue growth, financial management, driving operational excellence, business development and contract negotiations. Managed streamlined daily business operations; Developing and implementing growth strategies; Prospect for new markets, launch new company products services. Focus on growing business and revenue by implementing necessary changes to product, production, services to enter new markets or grow existing territories. Facilitated training, skills development and managed performance evaluations. Creating and managing budgets. Improving revenue by strategic management of marketing and branding initiatives. Optimise and develop SOP’s and ensure adherence thereof. Manage recruitment, on-boarding and disciplinary action. Lead and manage team members, offering guidance where needed; Identify section competencies & close skills gaps within the department. Researching and identifying growth opportunities. Co-operate and assist the financial department for timely payments and problem solving. Generating reports and liaising with management and key stakeholders to support and drive business decisions and strategies.

• General Manager Operations
• Fedics Food Services
• 03.2011 - 05.2012
• Key Achievements: Staff Compliment of 205 • Successfully managed and co-ordinated daily operations of all the food and beverage at Sun Internationals Carnival City Casino.

• Regional Manager - Gauteng and Outlying areas, Botswana, Swaziland
• Imperial Car Rental / Europcar
• 07.2002 - 11.2009
• Key Achievements: • July 2004: Successfully re-engineered an old brand of Imperial. I closed down the old company, re-branded, re-designed the look and feel of the new company, set up the operational procedures and employed and trained the new staff. • 2007/8 Financial Year – Best Performing Region (Best Profit Contribution). • 2006/7 Financial Year – Best Performing Region (Best Profit Contribution). • 2005/6 Financial Year – Best Performing Region (Best Profit Contribution). • Managed 36 branches in Gauteng and Pretoria, including Swaziland and Botswana. My region delivered 50% of national revenue (R420 million) per year. Staff Compliment of 300. • Increased the brand’s footprint within my responsible area and improved current locations.

• General Manager
• City Lodge Hotels
• 07.1997 - 06.2002
• Lodges Worked at: The Courtyard Hotel, PE– Oct 2001 to Jun 2002 l The Courtyard Hotel, Pretoria – Nov 1999 to Sep 2001 l Road Lodge, Germiston Lake – Jul 1997 to Oct 1999 l Key Achievements: The Courtyard Hotel, Arcadia • Promoted from Road Lodge to Courtyard Suite Hotels. • Received the “Service Excellence Award”. • Successfully grew food and beverage revenue by an average of 35% for the year 2000/1. • Increased room occupancy and revenue by 4% in 2000/1 when the industry showed an average decline of 10%. Key Achievements: Road Lodge, Germiston Lake • With the assistance of my management team, we successfully opened this Hotel. • We achieved record occupancies within 6 months of opening. • Received “The Chairman’s Award”.

• Operations Manager
• Whiskers Pub and Grill & Ambassador Liquor Store
• 01.1995 - 06.1997

• Deputy General Manager
• Karos Hotels (The Edward Hotel - Durban)
• 04.1993 - 12.1994
• Key Achievements: The Edward Hotel • Started as Front Office Manager to supervise the change over from a manual system to a computerised system, ensuring minimal downtime and disruption of work flow. • Promoted to Rooms Division Manager after 4 months. • Promoted to Deputy General Manager after 6 months.

• Administration Manager
• Omni Fashions
• 07.1991 - 03.1993

• Trainee Manager
• Karos Hotels
• 12.1986 - 10.1990
• Position: Trainee Manager (In-Service Training), Promoted to Assistant General Manager (final year).