CV Profile No.96411

Experience in the following industries :

• Airport and shipping services
• Call centers, hotlines
• Event, receptionist
• Government services
• Hotel business, catering

Professional experience

• Centre of Excellence Consultant
• BetterBond Life Group Ltd
• 02.2019 - 04.2021
• • Starting and completing the Pre-Qualification Assessments on a daily expected SLA target. • Ensuring Pre- Qualification accuracy and quality. • Liaising with clients for documents to be able to continue with a Pre-Qualification Assessment. • Ensuring all Pre- Qualifications go out in SLA. • Provide excellent customer Service in a professional manner, with the standard company Quality and Performance Standard. • Contacting New clients from the DMX Lead system. • Doing Credit checks from the DMX system, in order to pull Experian Credit Reports. • Providing the client with required feedback. • Attending to all emails and ensuring the mailbox gets attended to, at all times. • Educating the clients on home loans and what we do, in order to assist them with their Home Loan Application. • Meeting the monthly PQ target and ensuring we meet SLA.

• Senior Reservationist
• Toadbury Hall Country Hotel
• 04.2018 - 01.2019
• • Responsible to ensure all bookings have been booked on the internal Q2B Bookings System. • Collection and Processing of Payments. • Assisting the Wedding Coordinator with all Administration Tasks and Enquiries. • Creating Business Schedules on a weekly basis and hosting weekly Operation meetings, to inform the team of the business for the next week on the Property. • Responsible to create all online specials and promotions on booking system. • Customer Relations. • Educating Clientele on the unique offerings on the property; Weddings, Multiple Restaurants, Functions, Conferences and Events. • Management of the Maintenance team and Maintenance Tasks. • Procurement of Preferred Maintenance Suppliers and Services. • Managing of the Maintenance Team and to ensure that all tasks have been completed. • The formulation of the Maintenance Schedule and weekly Roster for Maintenance Staff. • Handling All Petty Cash for Maintenance

• Front Office Shift Leader
• Protea Hotel Balalaika by Marriott
• 11.2016 - 03.2018
• • Responsible to ensure that all Receptionists are on duty and in correct Uniform. • Responsible to ensure that all SOF’s and DB’s are completed and correct, as well as ensuring that all Departures and Arrivals for the day, have been dealt with and check in and – out correctly. • Ensuring that all Registrations Cards for all guest have been correctly updated and payments have been collected. • Ensuring that all Receptionists take their breaks on a timely mater. • Checking Receptionist Banking at the end of each shift to ensure they balance. • Assisting the Assistant Front Office Manager with any additional Administrations tasks required. • Posting all Cash Ups for the day onto the Opera Hotel Management System. • Checking all banking of the Receptionists as well as the Managers on duty. • Responsible for the Shift, dealing with Customer Complaints and allocating rooms for arrival guests. • To post and Balance all Banking onto the Opera Hotel Management system. • Supervise and oversee Porters and cleaners during the night, to ensure they for fill their duties.

• Night Auditor
• Protea Hotel Balalaika by Marriott
• 02.2015 - 10.2016
• • Posting all Cash Ups for the day onto the Opera Hotel Management System. • Checking all banking of the Receptionists as well as the Managers on duty. • Responsible for the Shift, dealing with Customer Complaints and allocating rooms for arrival guests. • To post and Balance all Banking onto the Opera Hotel Management system. • Supervise and oversee Porters and cleaners during the night, to ensure they for fill their duties.

• Front Office Receptionist
• Villa Bali Boutique Hotel
• 05.2013 - 11.2014
• • Booking Reservations for the guest on Opera Hotel Management System. • Ensuring the room is ready for “Walk-in” guests. Responsible for Petty Cash. • Liaising with Travel Agents for guest vouchers & Bookings. • General Filing and Administration. • Waiting in Restaurant; Taking Meal & Bar Orders. • General duties with Conferences. • Debtors; Keeping Accounts up to date. • Sending monthly statements and Invoices. • Leasing with Consultants & Accountant for Corporate Guest Accounts.